- COMPANIES USING BUSINESS PROCESS MODELLING MANUAL
- COMPANIES USING BUSINESS PROCESS MODELLING SOFTWARE
- COMPANIES USING BUSINESS PROCESS MODELLING FREE
Here, even more than 27 percent of the respondents stated that this simply had not yet been found.īut the use of BPM software such as OTRS is immensely important, as it can support companies in process modeling and documentation of tasks and activities and enables smooth processes. It also became clear how important the right tool is for this project. Around 27 percent of those involved saw this as the biggest obstacle. What are the obstacles that still stand in the way of automating business processes? Our survey showed that the expected effort and expense involved in implementation, as well as having to deal with it at all, play a decisive role.
COMPANIES USING BUSINESS PROCESS MODELLING MANUAL
Why then, are companies still not as far along and still working with manual processes? That’s another question we wanted to answer in our survey.
COMPANIES USING BUSINESS PROCESS MODELLING FREE
Employees are relieved of mundane tasks, the quality of work is improved and creativity is encouraged because free space is created. And we know that automation can contribute significantly to this, because it helps to avoid errors and increases efficiency.
We know about the importance of well-functioning and smooth processes. Especially remotely, tasks can thus be completed securely and without much coordination effort.” What prevents business process automation? “This is because tasks run through the defined and automated process and are forwarded accordingly to all parties involved for completion. “Companies that have successfully taken advantage of business process automation trends benefit from the fact that they can and rely on the other necessary process steps being carried out automatically,” says Christopher Kuhn, COO at OTRS AG. This was the view of 33 percent or one-third of respondents. It was also stated that the time gained through home working could be used for business process optimization, which was another important reason for its success. The results for the various countries ranged from 48 to 62 percent. The majority of respondents – more than 52 percent in total – see the active design of remote work processes as the greatest success factor. This is a very logical consequence, which is of course also reflected in our survey. The companies and individual teams had no choice but to adapt their processes and optimize them based on the circumstances. the relocation of workplaces to home offices, was probably the greatest test, or rather challenge, for the existing workflows. As a result, they are now better prepared and more flexible when it comes to change. This suggests that, while the pandemic initially presented companies with major challenges in terms of their workflows, most have managed to use the crisis to optimize. The range of responses was between 1-12 percent: Just under six percent of respondents saw a deterioration in this area. A total of 63 percent of respondents confirmed this. One of the most important findings of the survey is the fact that workflows in companies have improved since the beginning of the pandemic. We wanted to know how companies are doing in terms of automating business processes, what impact the pandemic had on this and what business process automation trends are expected in 2022. The latest OTRS Spotlight looked at the topic of workflows and surveyed 500 employees from various companies in Germany, the USA, Brazil, Mexico and Singapore in September of this year. They tie up resources and are often prone to errors.īusiness process automation increases efficiency and helps avoid errors. Regularly recurring processes often need optimization. In other words, clear workflows in which everyone knows what he or she has to do and when. One of the simplest and most decisive prerequisites for smooth business operations in companies is well-functioning, smooth processes.
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